We want you to be completely satisfied with your purchase. Our policy is designed to ensure a smooth and transparent experience for our customers.

1.Inspection Upon Delivery:

All products are thoroughly inspected before dispatch. We encourage our customers to inspect the items upon delivery to ensure they meet your expectations. If you notice any discrepancies or issues with the product at this stage, please contact us immediately.

 

2.No Returns or Exchanges, Except for Color Change:

Due to the nature of our products, we do not accept returns or exchanges unless there is a change in the color of the piece. We offer a 2-year guarantee against color fading, ensuring the long-lasting quality of our gold-plated jewelry.

 

3.Eligibility for Color Change Warranty:

If your jewelry experiences a change in color within the 2-year warranty period, you are eligible for an exchange or replacement. Please contact our customer support team with proof of purchase and a photo of the affected piece to process your warranty claim.

 

4.Customer Responsibility:

Please ensure the jewelry is maintained according to the care instructions to avoid unnecessary damage. Improper handling or damage caused by external factors may not be covered by our warranty.

 

For any inquiries or to process a warranty claim, kindly reach out to us through our customer support.